A&L Electrical Refrigeration and Air Conditioning Pty Ltd
Terms and Conditions
Effective: 19 August 2025
Electrical Licence: EC15285 | Refrigeration Authorisation License: AU55828
ABN: 54660221661
ACN: 660221661
- Definitions
1.1 In these Terms and Conditions, unless the context otherwise requires:
- A&L means A & L Electrical Refrigeration and Air Conditioning Pty Ltd, ABN 54660221661, ACN 660221661, including its employees, agents, and subcontractors.
- Customer or you means the person, business, or entity engaging A&L to provide Services or supply Parts.
- Services means all electrical, refrigeration, and air conditioning work provided by A&L, including installation, maintenance, diagnostics, repairs, and related work.
- Parts means all goods, components, or materials supplied by A&L or its suppliers for use in performing Services.
- Customer-Supplied Parts means any Parts provided by the Customer for installation or incorporation by A&L.
- Warranty Jobs means repairs or replacements that are covered under the manufacturer or supplier warranty.
- Additional Work means any Services or Parts identified during performance that were not included in the original quote or order.
- Deposit means an amount paid in advance to secure Services or Parts, particularly where the value exceeds $500.
2. Formation of Agreement
2.1 These Terms and Conditions (“T&C”) govern the supply of services (“Services”) and/or parts (“Parts”) by A&L Electrical Refrigeration and Air Conditioning Pty Ltd (“A&L”, “we”, “us”, “our”) to the customer (“you”).
2.2 By engaging our Services, leaving equipment or keys for access, or signing any quotation or order, you agree to be bound by these T&C.
3. Services Provided
3.1 A&L provides electrical, refrigeration, and air conditioning services including installation, maintenance, diagnostics, repair, and supply of Parts.
3.2 We may subcontract any or all Services and/or the supply or installation of Parts to qualified third parties.
4. Estimates, Quotes, and Additional Work
4.1 Quotes may be provided verbally, electronically, or in writing. All Quotes are based on information available at the time and are subject to change.
4.2 Quotes are valid for 30 days unless otherwise specified.
4.3 Any Additional Work identified during the performance of Services will be communicated to you for approval before commencement.
4.4 If you decline Additional Work, A&L is not liable for any resulting damage, loss, or consequences.
5. Customer-Supplied Parts
5.1 You may supply Parts for installation or repairs, but A&L may refuse installation at its absolute discretion.
5.2 A&L cannot guarantee the performance or quality of Customer-Supplied Parts and excludes liability for failure or damage arising from their use to the maximum extent permitted by law.
6. Deposits and Payment Terms
6.1 Deposits may be required for Services exceeding $500 for materials or Parts.
6.2 Payment is due upon completion of Services unless otherwise agreed in writing.
6.3 Accepted payment methods include cash, credit/debit card, and EFT.
6.4 Overdue payments may incur interest at 4% per calendar month.
7. Access, Keys, and Customer Property
7.1 Leaving keys, access cards, or doors open for Service access is at your sole discretion and risk. A&L is not liable for any loss, theft, or damage to property left on-site unless caused by our negligence.
7.2 You may authorise A&L or its subcontractors to access your premises to perform Services, including warranty work, at any time agreed with you. Such authorisation does not transfer liability to A&L for property left unsecured outside agreed access arrangements.
7.3 For any Service requiring parts or materials exceeding $500 in value, A&L may request a deposit prior to commencing work. Deposits will be applied to the final invoice and are non-refundable if you cancel the work after parts or materials have been purchased.
7.4 You acknowledge that keys or access provided to A&L are provided at your discretion and that A&L may enter the premises as required to perform Services safely and efficiently. A&L will take reasonable care but is not liable for any consequences arising from such access unless caused by A&L’s negligence.
8. Warranty Jobs from Leading Brands
8.1 Warranty work for leading brands is only covered if the fault is deemed to be covered under the manufacturer’s warranty.
8.2 A&L will assist with lodging claims, but the determination of fault and approval of any remedy rests solely with the manufacturer.
8.3 Labour charges for warranty work may only be reimbursed if approved in advance by the manufacturer.
8.4 Any parts purchased from suppliers by A&L are subject to the supplier or manufacturer warranty; claims outside these warranties are not covered.
8.5 You acknowledge that warranty jobs may require assessment or authorisation from the manufacturer prior to repair.
9. Warranty and Defects
9.1 Services performed by A&L are warranted against defects in workmanship in accordance with Australian Consumer Law (ACL).
9.2 Warranty on parts purchased from A&L’s suppliers applies only if the fault is deemed to be covered under the manufacturer’s warranty.
9.3 Warranty does not cover defects caused by misuse, neglect, improper maintenance, third-party installation, normal wear and tear, or environmental factors.
9.4 If a defect is identified and you choose not to have it repaired; this is at your risk. A&L’s obligation to notify and recommend repairs is fulfilled.
9.5 Special order, custom, or non-stock parts are non-refundable once ordered.
10. Safety, Customer Obligations and Compliance
10.1 You must ensure that the worksite is safe, compliant with relevant laws, and accessible for A&L staff.
10.2 A&L may refuse or terminate Services or suspend work at any time if it is deemed unlawful or if safety risks or non-compliance are identified.
10.3 You warrant that any information provided regarding equipment, systems, or premises is accurate and complete.
10.4 A&L is not responsible for damage to pre-existing equipment, systems, or third-party installations unless caused by A&L’s negligence.
10.5 You must ensure that all pets or animals at the premises (including but not limited to dogs) are appropriately secured or restrained during the provision of Services. A&L reserves the right to refuse or suspend Services if pets or animals pose a risk to safety. You are liable for any injury, damage, delay, or additional costs caused by pets or animals on site.
11. Insurance
11.1 A&L maintains public liability and professional indemnity insurance.
11.2 You remain responsible for insuring your property, equipment, and premises against loss, damage, or theft.
12. Intellectual Property
Any designs, drawings, plans, or other materials prepared by A&L remain the property of A&L unless otherwise agreed in writing.
13.Liability and Indemnity
13.1 A&L’s liability for Services or Parts is limited to:
- Repair or replacement of defective Services or Parts; or
- Payment of the cost of such repair or replacement.
13.2 Except as expressly provided, A&L is not liable for indirect, consequential, or incidental loss, including loss of profit.
13.3 You indemnify A&L against any claims arising from the use of Customer-Supplied Parts or access to your premises.
14. Force Majeure
14.1 A&L is not liable for failure to perform Services due to circumstances beyond reasonable control, including strikes, pandemics, breakdowns, fire, flood, theft, utility disruption, or cyber-attacks.
14.2 We will notify you promptly if such circumstances affect the performance of Services.
15. Privacy and Security
15.1 A&L collects and uses personal information solely to provide Services.
15.2 CCTV or other monitoring at A&L premises may be in use for security and quality purposes. You consent to such monitoring while on-site.
16. Deposits, Collection, and Lien
16.1 A&L reserves the right to retain possession of property, equipment, or completed work until all monies owed are paid in full.
16.2 If property or equipment is left uncollected after notification and payment is outstanding, A&L may dispose of or sell the property and apply proceeds to outstanding fees in compliance with WA law.
17. Modern Anti-Slavery Commitment
17.1 A&L Electrical Refrigeration and Air Conditioning Pty Ltd is committed to ensuring that modern slavery and human trafficking do not occur in any part of its business or supply chain.
17.2 A&L takes steps to assess and address modern slavery risks and expects its suppliers to operate ethically and in compliance with applicable laws.
17.3 This commitment reflects A&L’s dedication to ethical business practices and corporate social responsibility.
18. Dispute Resolution
18.1 Written Notice. Any dispute arising under or in connection with these Terms and Conditions must first be addressed in writing.
18.2 Good Faith Negotiation. If a dispute arises in connection with these T&C or the Services/Parts provided, the parties must first attempt to resolve the dispute in good faith through negotiation.
18.3 Mediation. If negotiation fails within 14 days of written notice of the dispute, the parties agree to submit the dispute to mediation with a mutually agreed mediator before commencing any court proceedings.
18.4 Costs. Each party bears its own costs in relation to negotiation and mediation unless otherwise agreed in writing or determined by the mediator.
18.5 Court Proceedings. If the dispute cannot be resolved by negotiation or mediation, either party may initiate legal proceedings in the courts of Western Australia.
18.6 Interim Relief. Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court if required.
19. Governing Law
These T&C are governed by the laws of Western Australia. Any disputes will be subject to the jurisdiction of the courts of Western Australia.
20. Severability
If any term is found invalid or unenforceable, the remaining terms continue in full force.